Food was cold, meat in the mixed platter was clearly reheated, recooked

Nice n hot, quick delivery 👌

Order was placed with delivery estimated at 6.10pm (a wait of 30 minutes) when order hadn’t arrived by 6.25pm I phoned to check when and if order would arrive. I was told a driver was awaited to deliver the order! Driver appeared at 6.45pm and the order was cold. This has happened twice now so I won’t be ordering again as I paid over £19 for cold food which arrived a hour after ordering!

Meal was over an hour amd arrived with no sauce or salad

Lengthy complain ahead. Cold food, two hours late and overall terrible service! Ordered from Musselburgh branch at 5:10pm with estimated delivery of 5:50pm. Received a call at 5:50pm from the branch informing me that they didn’t have one of the items that I ordered and would have to choose something else - completely fine with this. Given the time they called, I expected that my food would be a later arrival. At 7:10pm I called for an update on my order, being told it was ‘on the way’. At 7:40pm TWO AND A HALF HOURS since initial order, I get a call from delivery person who was parked outside my home and reported that they couldn’t locate my house despite sitting directly outside my gate. I advised someone would come out to meet them - delivery driver continued to sit in their car on their phone and we had to tap on the car window to get their attention. FINALLY we had our food and I was so excited to find… a wrong item in the bag. Now I wouldn’t have minded, but every single item of food was cold and stale, including the incorrect item. I am so disappointed with this service and have noticed increasingly poor service the last few times I’ve ordered from here. I used to love Bene’s and was a fond customer, but the service here was awful.

Excellent 👌

No issues, very nice food

No issues, enjoyed the food.

Great food from this place but if I order a Pizza, i get a notification it’s ready to pick up 5 minutes later which isn’t right. So I allow a reasonable period of time to pass like 20 mins and go to pick up order, only to find I’m waiting another 20 mins for the order. 40-45 mins in total. Not good at all! Sort out your timings re how busy you are so if the wait is 40 mins then the app tells me its 40 mins or even tells me when its ready. So i come in to pick up and its ready. Sort that out and it’ll be spot on!

Fish wasn't fresh and chips were pretty much cold very poor

Very disappointed with this order. The delivery was supposed to take about 30 minutes, but it ended up taking 2 hours. By the time the food finally arrived, it was cold and not enjoyable at all. This was a really frustrating experience, and I hope the restaurant or delivery service improves their timing and food quality in the future

I generally have good service with Bene’s but was disappointed with the state of my pizza where it was overdone, burned round the edges. Pretty poor considering ita £15 pizza!!

No Show

The fish batter was burnt which in turn made the fish dry as well. Also the kids fish was very boney

Almost 2 hours for a delivery and the food was look warm bordering on cold. Extremely disappointed as a previous meal was great.

Arrived on time and pizzas were cooked perfectly

Chips forgot. Pizza cold. The redelivered pizza and it came like it had been chucked on the pavement. Staff were great though

Very enjoyable. Food ready on arrival.

My order hasn’t been delivered?

Lovely meal and came piping hot 🔥

Soggy greasey cold food. Not the usual standard that we've had from Musselburgh. Disappointed.

No sesame seeds on the chicken wings We were asked if we wanted a bag even though it had already been paid for

Excellent

Did not receive what I ordered, instead of smoked haddock just received normal haddock, no notification to advise change of order, eta was 30 mins, ended up being one hour, was only warm in temperature, but have had more enjoyable meals previously

benesfishandchipshop (musselburgh) brilliant - great variety on menu - fresh and hot food - delivery driver friendly/helpful - will be buying again - highly recommended - Thank you.

We are Musselburgh locals and hadnt realised that the Bene’s team was now available in our local area. I would definitely recommend the food. It’s great value but fantastic quality. The team have hit the perfect sweet spot on cost whilst surpassing the quality. Scampi was fantastic with very traditional fat chips. They even threw in Chippy and tartar sauce without me requesting in the order page. Fantastic. Thanks Bene’s team

Food was hot and fresh. Delivery fast.

The best fish supper I’ve had in a long time, absolutely perfect!

This was the 2nd. time I have ordered from you .The fish is amazing the best. I have tasted in a long time will defo be buying again.

One of the fish had lots of bones so it wasn’t really eaten but the rest was good

It was fine I felt it was too much for me I'm not a big eater, pensioner portion would be great for me

Great to have this restaurant and service on our doorstep especially when we had just returned very tired after a a long coach trip.

Very good web site and the food was very good and hot,delivery needs to inprove but would Order again

Food was cold and very poor quality. Most if it was inedible and went into the bin. Nothing like the Bene's in Port Seaton. Pizza toppings were congealed and looked like it had been sitting under the hot lamp for hours. Definitely won't be going back.